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TF Mail Pro: Bounce function error

Chris
10%
Posts: 10
TF Mail
January 05, 2025

Hello!

I was able to send out a newsletter to many contacts. Fine so far. I got back also some "failure notice". These should be handled as bounces I guess.

But the bounce page is empty (no items) and clicking on "handling bounces" produces * An error has occurred. 0 Call to undefined function imap_open() * But nothing else.

I know that the credentials for the mailbox are correct because sending uses the very same access data. So TF Mail should be able to open the mailbox. Where do I start to investigate? (Manually editing all bounces would be a hard task...)

Thanks!

Chris

Joomla Fry
100%
Posts: 952
January 05, 2025

Hello

This error indicates that imap is not enabled in PHP settings. You can enable it from hosting cPanel > PHP Settings. Or you can create a support ticket at your hosting provider. They will enable this.

Thank you

Chris
10%
Posts: 10
January 05, 2025

Thanks! That helped. ;-)I'm completely inexperienced in regards to automatic newsletter, so one more question comes up:

What is the difference between the "Reply To Email" and the "Return Path Email"?

Regards!

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